Accessibility Statement
Last Updated: September 30, 2024
Krispylkreme is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Conformance Status
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.
Measures to Support Accessibility
Krispylkreme takes the following measures to ensure accessibility of our website:
- Include accessibility as part of our mission statement
- Integrate accessibility into our procurement practices
- Provide continual accessibility training for our staff
- Assign clear accessibility goals and responsibilities
- Employ formal accessibility quality assurance methods
Technical Specifications
Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Accessibility Features
Our website includes the following accessibility features:
- Alternative text for images and non-text content
- Keyboard navigation support throughout the site
- Clear and consistent navigation structure
- Sufficient color contrast between text and background
- Resizable text without loss of content or functionality
- Descriptive page titles and headings
- Form labels and error identification
- Skip navigation links for screen reader users
Known Limitations
Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations and potential solutions:
- Third-party content: Some embedded content from third-party providers may not be fully accessible. We work with vendors to address these issues.
- Older uploaded documents: Legacy PDF files and documents may not meet current accessibility standards. We are working to remediate these materials.
- Dynamic content: Some interactive features may have partial accessibility support. We are continuously improving these components.
Assessment Approach
Krispylkreme assessed the accessibility of our website by the following approaches:
- Self-evaluation using automated testing tools
- Manual testing with assistive technologies
- External accessibility audit by qualified consultants
- User testing with people with disabilities
Assistive Technology Compatibility
Our website is designed to be compatible with the following assistive technologies:
- Screen readers including JAWS, NVDA, and VoiceOver
- Screen magnification software
- Speech recognition software
- Alternative input devices
- Browser-based accessibility features
Mobile Accessibility
We recognize the importance of mobile accessibility and have taken steps to ensure our website is accessible on mobile devices:
- Responsive design that adapts to different screen sizes
- Touch-friendly interface elements
- Support for mobile screen readers
- Accessible gestures and controls
Feedback and Contact Information
We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:
- Phone: +15735780218
- Email: support@krispylkreme.com
- Postal Address: 430 Evans St, McKinleyville, CA 95519, United States
We try to respond to accessibility feedback within 5 business days.
Formal Complaints
If you are not satisfied with our response to your accessibility concern, you may:
- Contact our accessibility coordinator directly at support@krispylkreme.com
- File a formal complaint through our standard complaint process
- Seek assistance from relevant regulatory or advocacy organizations
Ongoing Accessibility Efforts
Accessibility is an ongoing effort. We are committed to:
- Regular accessibility audits and testing
- Continuous training for content creators and developers
- Staying current with evolving accessibility standards
- Incorporating user feedback into improvements
- Prioritizing accessibility in all new features and updates
Third-Party Applications and Content
Some content and functionality on our website may be provided by third-party applications or services. While we select partners with accessibility in mind, we cannot guarantee that all third-party content meets the same accessibility standards. We encourage you to contact us if you experience accessibility issues with any third-party content.
Accessibility Documentation
For users of assistive technology who would like detailed information about accessibility features:
- Accessibility documentation is available upon request
- Alternative formats of content can be provided when needed
- Guidance on using accessibility features is available through our support team
Updates to This Statement
This accessibility statement was last reviewed and updated on September 30, 2024. We review and update this statement periodically to reflect changes to our website and our accessibility efforts.
As we continue to improve our website and implement new features, we will update this statement to reflect those changes and our ongoing commitment to accessibility.
This accessibility statement demonstrates our commitment to ensuring that our website and services are available to all users, regardless of ability or technology used to access our content.